Sun Direct Customer Care

Sun Direct is regarded as the youngest and technologically advanced Direct-to-Home company of India. It is India’s 1st MPEG-4 and high definition DTH service provider that provides exceptional picture and sound quality. In addition to providing high quality broadcasting channels for its consumers, Sun Direct also offer powerful interactive services, sound billing operations and efficient customer information management across services. Sun Direct now reaches more than 6.4 Million subscribers across the country.

Sun Direct customers can contact Sun Direct customer care services via various channels including Internet, Phone, mails and nearest Sun Direct Dealers.Sun Direct Customer Care

Sun Direct Customer-Care via website

• Customers can visit the following site for recharging their Sun Direct Account. https://oea.sundirect.in:5369/web/topup.aspx

Once the customer gets on this page, he/she is required to enter his/her Sun Direct Smart Card Number and 12 Digit PIN. After rechecking the Smart Card number and PIN entered, customer can click on the TopUP Button.

• Customer can go through the FAQ section on website for finding the answers to general queries. The links of the FAQs section is available at the bottom of the website home page. Alternatively one can visit the following link

http://www.sundirect.in/faq.php

• Customer can also make instant recharge for Sun Direct account by using their credit card or Netbanking feature. Before recharging their account, customer needs to keep their 12 digit Smart Card number handy. Customers can visit the following site for recharging their Sun Direct Account. http://www.sundirect.in/sundirect-online-recharge.php.

Alternatively, consumers can also recharge their account by using online recharge services such as RechargeItNow.com

• Customers can send their query/concern/feedback to Sun Direct by visiting the Sun direct website. Once customer reaches on home page of the site, he/she is required to select Contact Us in the main menu and then select My Query for writing his/her queries.

Alternatively, consumers can visit the following link. http://www.sundirect.in/contact.php

Sun Direct Customer Care via Phone

Customers can contact Sun Direct’s 24×7 Help line numbers for resolving their queries. The staff of Sun Direct Contact Centre is well trained to answer all the queries in various Indian languages.

Sun Direct helpline Numbers

Helpline Numbers of Sun Direct

Andhra Pradesh: 040-39407575

Bihar: 0612-3940757

Chhattisgarh: 0771-3940757

Gujarat: 079-39407575

Haryana: 0184-3940757

Himachal Pradesh: 0177-3940757

Jammu and Kashmir: 011-39407575

Jharkhand: 0651-3940757

Karnataka: 080-39407575

Kerala: 0484-3940757

Madhaya Pradesh: 0731-3940757

Maharashtra: 022-39407575

Orissa: 0674-3940757

Punjab: 0172-3940757

Rajasthan: 0141-3940757

Tamil Nadu: 044-39407575

Uttra Pradesh: 0522-3940757

West Bengal: 033-39407575

Sun Direct Customer Care via IVRS

Customers can also recharge their account via IVRS. One needs to call 1860425 7575 and enter customer ID for identification purposes. After this, consumer can follow simple step-by-step instructions to make payment via credit card / Recharge Voucher details.

Sun Direct Customer Care via SMS

Customers can send SMS to customer care of Sun Direct for availing various services. Customers can recharge their Sun Direct account by sending SMS.

Format for sending SMS is as follows

Airtel, Aircel, Vodafone, Reliance and BSNL users

RCG<space><smart card number><space><pin number> send to 58585 from the mobile phone

Spice users of Karnataka

RCG<space><smart card number><space><pin number> send to 55858 from the mobile phone

Alternatively, consumers can SMS their option to 96000 58585 for recharging their account.

SMS<space>SMC No <space>PIN of RCV and send to 9600058585

Sun Direct Customer Care via Dealers

Customers can visit their nearest Sun Direct Dealers for purchasing Sun Direct Set top Box, Recharge vouchers, or any other assistance.

One can visit the following links for locating nearest Sun Direct Dealers.

http://www.sundirect.in/map1.php

Disclaimer : Information subject to change. Please check with the vendor’s website for latest information.