Sun Direct is regarded as the youngest and technologically advanced Direct-to-Home company of India. It is India’s 1st MPEG-4 and high definition DTH service provider that provides exceptional picture and sound quality. In addition to providing high quality broadcasting channels for its consumers, Sun Direct also offer powerful interactive services, sound billing operations and efficient customer information management across services. Sun Direct now reaches more than 6.4 Million subscribers across the country.
Sun Direct Customer-Care via website
• Customers can visit the following site for recharging their Sun Direct Account. https://oea.sundirect.in:5369/web/topup.aspx
Once the customer gets on this page, he/she is required to enter his/her Sun Direct Smart Card Number and 12 Digit PIN. After rechecking the Smart Card number and PIN entered, customer can click on the TopUP Button.
• Customer can go through the FAQ section on website for finding the answers to general queries. The links of the FAQs section is available at the bottom of the website home page. Alternatively one can visit the following link
• Customer can also make instant recharge for Sun Direct account by using their credit card or Netbanking feature. Before recharging their account, customer needs to keep their 12 digit Smart Card number handy. Customers can visit the following site for recharging their Sun Direct Account. http://www.sundirect.in/sundirect-online-recharge.php.
Alternatively, consumers can also recharge their account by using online recharge services such as RechargeItNow.com
• Customers can send their query/concern/feedback to Sun Direct by visiting the Sun direct website. Once customer reaches on home page of the site, he/she is required to select Contact Us in the main menu and then select My Query for writing his/her queries.
Alternatively, consumers can visit the following link. http://www.sundirect.in/contact.php
Sun Direct Customer Care via Phone
Customers can contact Sun Direct’s 24×7 Help line numbers for resolving their queries. The staff of Sun Direct Contact Centre is well trained to answer all the queries in various Indian languages.
Sun Direct helpline Numbers
Helpline Numbers of Sun Direct
Andhra Pradesh: 040-39407575
Himachal Pradesh: 0177-3940757
Jammu and Kashmir: 011-39407575
Madhaya Pradesh: 0731-3940757
Tamil Nadu: 044-39407575
Uttra Pradesh: 0522-3940757
West Bengal: 033-39407575
Sun Direct Customer Care via IVRS
Customers can also recharge their account via IVRS. One needs to call 1860425 7575 and enter customer ID for identification purposes. After this, consumer can follow simple step-by-step instructions to make payment via credit card / Recharge Voucher details.
Sun Direct Customer Care via SMS
Customers can send SMS to customer care of Sun Direct for availing various services. Customers can recharge their Sun Direct account by sending SMS.
Format for sending SMS is as follows
Airtel, Aircel, Vodafone, Reliance and BSNL users
RCG<space><smart card number><space><pin number> send to 58585 from the mobile phone
Spice users of Karnataka
RCG<space><smart card number><space><pin number> send to 55858 from the mobile phone
Alternatively, consumers can SMS their option to 96000 58585 for recharging their account.
SMS<space>SMC No <space>PIN of RCV and send to 9600058585
Sun Direct Customer Care via Dealers
Customers can visit their nearest Sun Direct Dealers for purchasing Sun Direct Set top Box, Recharge vouchers, or any other assistance.
One can visit the following links for locating nearest Sun Direct Dealers.
Disclaimer : Information subject to change. Please check with the vendor’s website for latest information.