Airtel Digital TV service is the Direct-To-Home (DTH) satellite TV service launched by Airtel. It provides many exciting features to attract the consumers and the entire DTH system is HD ready and offers quality interactive content. It is among the first DTH service in India that offers Worldspace Radio content. Airtel Digital TV has a market share of 8% in India with around 1 million subscribers base.
There are different ways of reaching Airtel Digital TV Customer Care across India
Consumers can make call to toll free number of Airtel digital at 1800 102 8080 or 020-40181400 (tolled) from any registered telephone number. The registered number helps in identifying the customer ID of consumer and takes directly to a customised menu. Customer can listen to IVR and take the appropriate desired actions by following the guidelines.
Customer care numbers are available 24 *7 in 10 languages across India. The customer care numbers of the various Zones/Hub are mentioned below.
North Hub : 0124 4448080
East Hub : 033 44448080
West Hub : 020 44448080
South Hub : 080 44448080
Note: For existing customers, please dial from your registered telephone number or keep your customer ID ready to help us serve you better.
Airtel Digital TV Customer Care though Email
Customers can also email their queries, suggestions or commentsby sending emails at digitalTV@airtel.in. The existing customers should mention their customer ID in the subject of the email without keeping any space or special characters for receiving a quick reply.
Airtel Digital TV Customer Care through SMS
Customer can also send SMS to recharge their account and subscribe for various airtel digital TV packages.
For example, customer can send SMS to 543219 for recharging their account.
SMS PAYDIGITALTV <Amount><10-digit Customer ID> and send it to 543219 for recharging airtel digital TV.
Before using this method, customer needs to get registered for using mchek application
Grievances Redressal Mechanism of Airtel Digital TV
In order to submit their complaints or any query, customers can fill and submit the Online Query / Request / Complaint Registration Form which is available on the airtel digital website.
Customers are required to complete mandatory details mentioned in the form such as Customer Name, Customer ID, Registered Mobile Number, City, Alternate Contact Number, Email ID and Subject.
The representatives of airtel digital TV will go through complaints and queries submitted online and take prompt action for resolving any issues.
Customer Relationship Centres
In addition to call, email, internet, and SMS, customers can also contact Customer Relationship Centres located in their cities for resolving their issues.
Customers can visit the following link to locate the service centres available in their city.
Disclaimer : Information subject to change. Please check with the vendor’s website for latest information.